Work

Evidence, anonymised.

Patterns from real mandates - labels changed, lessons intact. Scale readiness, operational maturity, and leadership that can run without the founder as the default router.

B2B SaaS · Series B

When headcount tripled, the people operating system did not

Situation

Rapid hiring across sales and product. Onboarding was ad hoc, managers were inconsistent, and “who owns this?” followed every new initiative.

What we did

Defined role expectations by level, rebuilt onboarding around first 30 / 60 / 90 outcomes, and installed a lightweight manager rhythm tied to business cadence.

Outcome

Fewer escalations to founders on people issues, faster time-to-contribution for new hires, and a shared language for performance that did not feel corporate-heavy.

Focus
People operations
Horizon
Multi-quarter
Shape
Embedded + leadership coaching

Consumer platform · Growth stage

Strategy pivoted; the org chart had not

Situation

Leadership agreed on a new direction, but teams were still shaped for the old revenue model. Decision rights overlapped; some functions had two bosses, others had none.

What we did

Mapped critical decisions end-to-end, redesigned team boundaries and spans, and aligned executive forums to the new operating model.

Outcome

Clearer ownership, less duplicate work, and executive meetings focused on trade-offs instead of re-litigating structure weekly.

Focus
Organisation design
Horizon
Sprint + follow-on
Shape
Leadership workshops + implementation

Global enterprise · India entry

First country hire to credible local leadership

Situation

HQ needed speed in India without creating a shadow culture or compliance exposure. First leaders were strong individually but lacked a coherent local people spine.

What we did

Stood up HR, employment, and governance basics; aligned local leadership norms with global intent; built hiring and performance scaffolding HQ could trust on audit.

Outcome

India org could scale hiring without constant HQ firefighting, with a single narrative for how work gets done locally.

Focus
Expansion & governance
Horizon
Phased
Shape
Fractional + local leadership partnership